Shipping policy
SECTION 2 — SHIPPING POLICY
2.1 How Our Orders Work
Dead Serious is a print-on-demand brand. Every item is made to order — nothing sits in a warehouse. Your order is sent directly to our fulfilment partner, Printful, who prints and ships it. This keeps waste low and quality high, but it does mean your order takes a little longer than a stock retailer.
2.2 Production Time
All orders require a production period before they are shipped. Production typically takes:
- T-shirts: 2–5 business days
- Hats / headwear: 2–7 business days
Production times may be longer during peak periods (e.g. Black Friday, Christmas). We will notify you of any significant delays.
2.3 Shipping Times
Shipping times below are estimates from the date of dispatch and do not include production time.
United States
- Standard shipping: 3–8 business days
- Express shipping: 1–3 business days (where available at checkout)
International
- Canada & Mexico: 5–10 business days
- Europe: 5–15 business days
- Rest of world: 10–20 business days
International shipping times can vary significantly due to customs processing and local postal networks. These estimates are guidelines only.
2.4 Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Use the tracking number at the carrier's website to monitor your delivery.
Please allow up to 24 hours for tracking information to update after you receive your confirmation email.
2.5 Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, and taxes levied by your country's customs authority. These charges are the responsibility of the customer and are not included in our shipping fees.
Dead Serious has no control over customs delays or charges. We are unable to predict or advise on the exact customs costs for your shipment.
2.6 Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost by the carrier, please contact us at hello@getdeadserious.com within 30 days of the estimated delivery date. Include your order number and photos of any damage.
We will arrange a replacement or refund at our discretion. We are not responsible for packages lost or damaged due to an incorrect shipping address provided at checkout.
2.7 Incorrect Address
Please double-check your shipping address before placing your order. If you notice an error immediately after ordering, contact us at hello@getdeadserious.com as soon as possible. Once an order has entered production, we cannot guarantee that an address change can be made.
2.8 Contact
For any shipping queries, email us at hello@getdeadserious.com. We aim to respond within 1 business day.
Last updated: May 2026